Easy Returns and Exchanges
If you ordered the wrong item, received a damaged item, or wish to return an item to the Royal Blue Apparel, please send us an email (firstname.lastname@example.org) informing us of your intent to return an item. In this email, please include your name, order number and the stock number of the item you would like to return. Once we have confirmation of your intent to return, you may ship the item via FedEx back to us at no charge.
If the item was a miss-shipment or a damaged item, please return the item and we will send a replacement item at no charge to the customer. We will send out the replacement once we received your return item and if it meets the guideline stated in the “Return Policy” below. If you would prefer a refund instead, please indicate that in your email and on your original sales order. Please include a copy of your sales order with the package.
Return Policy for Men, Juniors and Wholesale Shop Stores
30-Day Return Guarantee and free return shipping.
Royal Blue strives for 100% customer satisfaction and offers a 30-day return guarantee for all Royal Blue merchandise that has been purchased from our online store. Customer needs to apply for the refund within 30 days from date of delivery.
To request for a refund, contact our customer support team at email@example.com and include the order number in your inquiry.
You must return the product to the specified Royal Blue warehouse within 14 calendar days of the issuance of the returns shipping label. See Instructions below on returning item:
All products must be packed in the original, Royal Blue - branded packaging including any accessories and registration that shipped with the product. Refund will be arranged with the condition that the merchandise is in good physical condition (free from rips, tears, cuts, and/or other types of physical damage). Refund will be made through the Internet payment gateway.
Return Policy for RB Outlet Items
All sales are final. We accept returns for refund or exchange if the item(s) are damaged in transit or is defective. To be eligible for a refund or exchange, you must first email us at firstname.lastname@example.org to alert us of the damage or defect, then return the damaged or defective item to us. Upon receipt of the damaged or defective item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.